Privacy Policy

Last updated: September 16, 2026

Livespore (“we”, “us”, “our”) operates the website livespore.ca (the “Site”). This policy explains what personal information we collect, how we use it, and the choices available to you. It is governed by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using the Site you agree to the practices described below.

1. Information we collect

We collect only the information necessary to process your order and provide our services:

Order information — your name, email address, and shipping address, provided at checkout, so we can fulfil and deliver your order.
Order history — the products you purchase and the dates of purchase.
Communications — the content of messages you send us, and your contact details for responding.
Volunteer program — if you apply, the information you submit in your application.
Technical data — your IP address, browser type, device, and pages visited, collected automatically via cookies and standard analytics (see Section 7).

2. Payment information

We accept payment exclusively by Interac e-Transfer. This means:

We do not collect, process, or store your credit card, debit card, or bank account numbers on our Site.
When you pay by e-Transfer, the transaction is completed directly between you and your financial institution. We only see the transfer notice, which typically shows your name and the email or phone number associated with your bank profile.
We do not have access to your banking details beyond what appears in the transfer notification.

3. How we use your information

We use your personal information to:

Process, fulfil, and deliver your orders.
Respond to your questions and support requests.
Send order confirmations and, if you opt in, occasional updates (you may unsubscribe at any time).
Administer the volunteer program.
Comply with legal obligations and protect against fraud or misuse of the Site.
Improve the Site and our products.

We do not sell, rent, or trade your personal information to third parties.

4. Who we share information with

We share personal information only with trusted service providers who help us operate the Site — for example, hosting and delivery/courier partners — and only to the extent necessary for them to perform their function. These providers are bound by confidentiality obligations. We may also disclose information where required by law, or to protect the rights, property, or safety of Livespore, our customers, or others.

5. Data retention

We retain personal information only as long as necessary for the purposes described in this policy and to meet legal, tax, and accounting obligations. When information is no longer needed, we securely delete or anonymize it.

6. Security

We use reasonable technical and organizational safeguards to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies & analytics

The Site uses cookies and similar technologies to function correctly and to understand how visitors use the Site. These may collect non-identifying technical data such as browser type, device, and pages viewed. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

8. Age restriction

The Site is intended for adults only (19+ where applicable). We do not knowingly collect personal information from minors.

9. Your rights

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Withdraw consent to the use of your information (subject to legal or contractual restrictions).
Request deletion of your information, where permitted by law.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

10. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top indicates the latest revision. Continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact

For privacy questions or requests, contact us at: microdose@livespore.ca (Livespore Inc., British Columbia).